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Candy Crush Saga Level 5644 - Glitch when playing through Facebook

[Deleted User]
[Deleted User] Posts: 11,816
edited February 2020 in Support

There is a glitch on Level 5644 when you play it through Facebook on the computer (does not happen if you play it mobile)

When playing the Level on mobile, once the chocolate "eats" the two keys on each bottom corner of the screen, the keys in the conveyor belt get unlocked and then -if you still have enough moves- you can collect the keys which will unlock the UFO -as well as the tiles- at the bottom and you'll most likely complete the Level.ย 

HOWEVER, When playing the Level on Facebook on the computer, once the chocolate "eats" the two keys on each bottom corner of the screen, the keys in the conveyor belt DON'T get unlocked ---> Since they don't get unlocked, you can't collect and, as a result, the UFOย -as well as the tiles-ย 
at the bottom remain locked making literally impossible to clear the Level.

Please, let me know if this can be fixed and/or if I should report this somewhere else.

Thanks!

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