New phone, list levels

Bonnie_Reichert

My levels and boosters have always remained the same whether I am logged in to my King profile "mustangsooner@yahoo.com" or my Facebook account with the same name.

I bought a new phone on Friday and my level and boosters were wiped out. I was over level 6250 or whatever the top level was that was just updated last week.

Spinnifix

Hello and welcome to this community

 I would like to ask you first to remove the email address. Because we don't ask for personal information. There is a data protection law. Thank you very much. I would like to give you a link for your problem.

https://community.king.com/en/blog/categories/blog-posts

 Please search for your device and the problem. Could help you further.




☺ Good luck ♥

Sukanta_Biswas

Hi @Bonnie_Reichert
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

In the case of Android and I-Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process. You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. 

And the boosters are not refundable.
We're sorry for your loss.😥