How do I retrieve my highest level

36aspinall

I seem to of lost my highest level I’ve gone right to the beginning just by signing into Facebook how do I retrieve it. I’ve deleted the Facebook app I’ve deleted candy crush and brought it all back

Spinnifix

Hello and welcome to this community😀

I'm sorry if you have a problem. Please reload this app and update it and clear the cache. If that doesn't help. Play the level that is most visible to you, where you can play. Play and end that with, then update and clear the cache. Then it should work. I will still bring @firebombmarkus with me. Then he can explain it to you better.

Good luck🤗

firebombmarkus

Hi @36aspinall and welcome to our adorable Community 😊 I am so sorry this has happened to you. Please follow the instructions on the link below and hopefully you will be able to get your progress back.

https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

Let me know if you need more assistance.

Thank you for tagging me @Spinnifix