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I purchased extra lives for $1.99 but did not receive them. I was sent to making another purchase.

jsimp
jsimp Posts: 1 Newbie

This has happened before and, therefore, I'm being charged twice. Why can't this problem be fixed?

Answers

  • PummyRaj
    PummyRaj Posts: 41,130 Candy Moderator

    Hello @jsimp Hearty Welcome to our friendly King Community 🤗


    I am very sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details! 

    Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 

    ** While filling out, enter the TOPIC as "Problems with Purchase" ---> and the SUB-TOPIC as "Purchased Items not Received" ---> Explain briefly about the issue and Submit the form ---> NOTE:  Along with above details, make sure to enter the Game Name correctly!


    After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 


    ** If you have any further questions, please type your reply in the empty dialogue box located below.

    Hoping for the Best! Have a great weekend ahead 🌸

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