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Hi

ewkaa24
ewkaa24 Posts: 4

Level 1
in Support

I have a New mobile and I lost all my inventory. Can I get it back plz.

Screenshot_20200209_195731_com.facebook.orca.jpg

Regards

Ewa

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928

    Hi @ewkaa24

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😎

    In the case of Android and I-Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process. You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing. And the boosters are not refundable.

    You can contact our Player Support directly, here.

    Thank you.

  • Spieler_8675309
    Spieler_8675309 Posts: 4,308

    Hi!

    But I've got a bit of bad news about that (see here).

    But there's also some good news, as boosters are easy to earn (especially color bombs); although it would be nice if the powers that be took care of that problem...

Hey! Would you like to give us your opinion?

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