my game not connecting

recikh3434

my game not connecting with facebook why ?

Sukanta_Biswas

Hi @recikh3434

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😍

Did you seen any error message when you tried to connect the game to server?

If you can't find the picture above in your game, then check out the troubleshooting below and let me know.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/592141#Comment_592141

Hi @recikh3434 In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

Let me know.

Sukanta_Biswas

Hi @recikh3434

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😍

Did you seen any error message when you tried to connect the game to server?

If you can't find the picture above in your game, then check out the troubleshooting below and let me know.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

recikh3434

right same photo. help please

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/592141#Comment_592141

Hi @recikh3434 In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

Let me know.