Lost Progress

vicyvicyvicyvicy

Hi

i lost my level when I had a message from candy crush saga , it said: do u want save ur games?

If , yes , login with ur Facebook account!

So I logged in with my Facebook account, then I lost my level 😭

how I can get my level back?

Pls help me .

Thanks

Diamond_Lim

Hello! @vicyvicyvicyvicy 👋

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current old levels on Candy Crush Saga? 😢

Don't worry! You can check to read this solve discussion by Community Team. (Any Device) 😉

So click here to read to follow it that I hope this helps! 😉

** If you have followed these troubleshooting steps of this problem but it's not worked. ** Don't worry! 😊

You can click on "Contact Us" here. You can find on the bottom of the Community page:

Then you make sure your email is correct, write your full name. After that, you choose a game is "Candy Crush Saga", the you choose the platform such as phone or PC, you choose a topic is "Problem with my game" and subtopic is "Game didn't save". (Here is my example as below) 👇

Finally you tell them "Why are you asking this problem?" and click on "submit".

So you wait for Community Team (but it has taken longer) until their team will answer and help you about this issue/problem while you receive your email. 😊

I hope this helps too! 😉

And you don't forget to see hot news such as contests (join to answer it to chance to win gold bars (boosters)) and other news! 😉

So click here to check amazing hot news! 📰

Have a nice day! 😊