Game has been saying for days having trouble with server won’t give any rewards or show profile?

Penny23

I tried restarting my phone resigning up with a new email it just keeps say having trouble connecting to server try again later

Spinnifix

Hello and welcome to this community

I'll give you a link: Please search for your device and the problem.

https://community.king.com/en/blog/categories/blog-posts

Otherwise please this:

https://www.help.king.com/hc/en-us#%20

Please select your game and your language in the top right corner. I hope this helps you further!

Good luck

Sukanta_Biswas

Hi @Penny23

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

Show me a screenshot of the error message you are experiencing while connecting to the game server.

For instructions on how to take a screenshot please visit here.

https://www.take-a-screenshot.org/

Penny23

8F3A79E1-207D-4CC1-A3AE-F36A47F60BCF.png

I took the screenshot but I don’t see it here hopefully you will

Penny23

6DE6EC7B-D9F5-4C2B-B264-B39E094D89E1.png

Sorry I used wrong email , it was penny 82357@aol.com but couldn’t access through that so I tried to set up new account using att address

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/594782#Comment_594782

According to your screenshot your game app has been corrupted. In that case, you must uninstall and reinstall the game app. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

Let me know.

Penny23

Do I just delete app to uninstall ?

if I do I won’t lose my progress? I’m on game 3439

Penny23

How do I uninstall app ?

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/594987#Comment_594987

What device you're using for this game?

Uninstalling apps from Android

1. Select the Settings app from your app drawer or home screen.
2. Tap Apps & Notifications, then hit See all apps.
3. Scroll down the list until you find the app you want to remove and tap it.
4. Select Uninstall.