No Buy Extra Moves or Wheel available when level ends

shanshan13

I’m having the same issue. iPhone XR, logged in with Kingdom, version 1.170.0.2, level 5886. Someone above suggested it was a network error but that isn’t it - with no connection, the purple bar will pop up to say “No connection” and a “give up” button once the level is failed. This glitch skips the purple bar part entirely, there is no “give up” button that ever appears, it just says “out of moves” and then immediately skips to the Retry screen (same as screenshots above).

Bethduffy95

I agree with shoe814 as of today I cannot win extra moves nor pay 10 gold to continue on. I’m on level 5600 something and I need all the help I can get. Especially if one buys boosters often....why would that be taken away? It is definitely needed to come back!

evilchia

I have the same issue and also iPhone XR. All of my phone software is up to date and running the latest version of candy crush.

PummyRaj

Hello @jelly2194 @duf3978 @codyjt420 also @shanshan13 @nstacks80 and @evilchia

Hearty Welcome to all of you to our friendly King Community 🤗

I am very sorry to hear that all your games got affected by this glitch!!

Thank you very much to @shanshan13 and @nstacks80 for writing all the details that are required for now....

Can rest of you -- @jelly2194 @duf3978 and @codyjt420 also @evilchia can you also write your level number also please!

I have escalated about this issue to one of our Candy game In-charge. Will get back to you as soon as I know something!! OR they will directly post here. Keep an eye on this thread!

Thank you all for your patience and understanding! Have a nice Friday! 🌻

lilpete

i agree with all the comments what has happened to the free spins and options to buy ? I hope this is not intentional . Please let us all know

duf3978

Level 4908

Ginger_Biatch

Same issue here. I'm stuck on level 5318 at the moment and several times I have needed a couple of moves to complete it. I have gold in the bank and don't get the play on option. I have tried on the mobile app and through my laptop, neither works. It's very frustrating, please fix asap!

Crazy Cat Lad

This is now fixed!

The Wheel and Extra Moves option did go missing suddenly, but are back now.

Just restart the game and it should be working as it should.

ylbeau

This is fixed? Not for me. UPDATE. I was wrong - closed the app and reopened and now it’s working.

nstacks80

Everything is up & running and back to normal for me. Thanks a bunch to whomever fixed it!! 🙂