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Several Game problems
Tanya_Pierot
Posts: 15
Level 2
in Discussions
Candy Pet is not totaling up the color candy it asks for.
Dexter in Candy Collection is not totaling up the color he asks for.
There is no longer the OPTION to connect with Facebook.
0
Comments
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Hi Tanya
I've seen this Facebook issue before on my Mom's devices. It did work itself out.
I'd like to suggest that you try clearing the cache and force stop the app.
Go to your Settings/apps/candycrush
Force Stop
Clear Cache
Turn off your device and wait half a minute or so and then turn it back on
That's always a good first step too take when you're having problems. Sometimes our devices/PCs need to take a break, too.
If you're still having trouble after that, send a request to Support using the Contact Us link at the bottom of the page or by using the Question Mark link inside the game (it's in the settings) They'll respond to you directly via email
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