Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @ICPGIRL18 and welcome. There could be a number of reasons that you have been reset.
How best we can help you would depend on what operating system(s) you play and whether or not you are connecting through Facebook or King.com account. If you do not want your game to connect to your Facebook (like me), make sure that you have a King.com account, then you will never lose your progress.
Hi @ICPGIRL18 and welcome to our Community!
Did you check the steps in this FAQ page?