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Says no internet connection

jenren
jenren Posts: 1 Newbie
in Support

When claiming boosters/prizes it says connect to claim - says that no matter if it’s wifi or data. So I can’t collect any boosters, been like this for 1 week +

Flag · Helpful 2Sweet Love Haha

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend

    Hi @jenren

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

    We have found such a problem for a few days and the problem is being investigated. Right now, I'm asking you to check the steps below.

    Check App Update > Log Out Game > Restart Device > Open Game & Log In.

    Please check your game and let me know.

    Flag · Helpful Sweet Love Haha

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