Why didn't I get the 5 gold bars

fawnqueen

I won a race and didn't get the 5 gold bars.

JethrinaBodina

Let's see...
@fawnqueen
When you win a Race the prize is awarded either when you go get it or wait until the game gives it to you.
When I know I've won I'll go to the Race screen. Where the Play button is you'll see Claim, instead. That's when you can get the prize. 
If I don't go get it I'll be sent a pop-up screen that tells me to claim it, usually right after I finish the level I'm currently playing.
If you've won a race and were not actually awarded the prize, it will need to be addressed by the Support Team. You can reach out to them directly from the game by going to the Settings and clicking on the ? button. Choose a topic first and if you can't find your answer there's a Contact Us link at the bottom of the screen. They'll respond to you directly via email.