Re unfulfilled purchase

trish123m

I just purchased $1.99 beginner’s package; purchase was confirmed. I definitely did NOT receive any of purchased gold bars. May not have received boosters either. This is at least the third or fourth time I’ve purchased but not received paid for bars and/or boosters - just didn’t know how to register a complaint before.
thanks!
trish123m

JethrinaBodina

Hi @trish123m

I'll gonna paste in directions for you to follow.

Inside the game you can reach out to Support. You can get there by clicking on the sprocket button at the top of the game screen and then the ? Button that you'll see in the pop-up screen.
From there you should choose the topic Purchases and Gold bars. The next screen explains the purchase process and how you might be able to see what went wrong. If you can't find the answer you need...
At the bottom of that screen you'll find Contact Us. 
That's where you want to fill out the form and give as much detail as possible. They'll look into it and respond to you directly via email. 

I hope they can help you get it sorted out.

Crazy Cat Lad

Hi @trish123m and welcome to the Community!

Please check this page for help with refunds or get broken purchases compensated.