Recover lost money

lorayy

I was purchasing gold bars and the money was deducted from my mobile money account but I did not receive the items, can u assist? 

Spinnifix

Hello and welcome to this community I'm sorry if this happened. I would like to help you!!! Please go to this link:

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase

In the community, we can’t handle buying issues

If you play on an app, please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it. Good luck

https://www.help.king.com/hc/en-us#%20

Please top right: select your language and the game!

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

 

https://soporto.king.com/contact

 

Crazy Cat Lad

Hi @lorayy and welcome to the Community!

We cannot handle any purchase issues here in the Community, please check this page and find the device you play on to see how to get a refund or compensation on a failed purchase.