Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @J_Abrams
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗
We're very sorry for your problem 😭
If there is a problem with the purchase you will need to click on it and follow the steps.
We don't handle purchase issues in the community.
You can contact our Player Support directly, here.
Go to the game's Start Menu on a mobile device, then Settings - Help Center - Purchase and Gold Bars - Contact us and send them an email.
Thank you.