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Olá, bem vindo.
You are having some problems with the daily boosters, yes?
You have to be connected to the Internet, so make sure that you are online to collect these gifts; also click on the backpack on the right side of the map to check the inventory.
Hope this is an answer to your question, but write the messages in English for the future (espero que seja uma resposta para sua pergunta, mas escreva as mensagens em inglês para o futuro)...