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Hi @kiki27
Welcome back to the Friendly King Community's Candy Crush Saga forum.😊
Your game app is probably crashing or freezing.
We always say, before you launch the game close other running apps but as I can see, the two apps are already running.
Right now, I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Let me know.