All my bonus are lost

alinette

Hi !

I'm trench, sorry for my english !

I have change my phone. When I have reinstalled candy crash, all my bonuses are lost.

Can you me to recover them ?

Thanks a lot.

Alinette

Sukanta_Biswas

Hi @alinette

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

In the case of Android, your collected boosters is stored in phone memory. This stored boosters can not be synced with the server, because the game studio still does not have this process. You will not be able to transfer the boosters to another device, you will lose the complete boosters and for app uninstalling or crashing. And the boosters are not refundable.

I'm so sorry to say this but it's very real😥

Please continue the game, very soon something Good waiting for you😉

alinette

Hi !

Thanks for tour anwer ! I am sad for my bonuses 😪😪😪! But i will continue to plat 🙃😁!

Alinette

Sukanta_Biswas

Hi @alinette

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

In the case of Android, your collected boosters is stored in phone memory. This stored boosters can not be synced with the server, because the game studio still does not have this process. You will not be able to transfer the boosters to another device, you will lose the complete boosters and for app uninstalling or crashing. And the boosters are not refundable.

I'm so sorry to say this but it's very real😥

Please continue the game, very soon something Good waiting for you😉

alinette

Hi !

Thanks for tour anwer ! I am sad for my bonuses 😪😪😪! But i will continue to plat 🙃😁!

Alinette

alinette

Sorry my english si not perfect !

I would like to say : but il will continue to play !!!