Lost levels

MsKore

I accidentally deleted app - I was near level 2000 any way to reestablish levels? Not sure if it was through my email or Facebook or just phone. Please help. Thank you

JethrinaBodina

@MsKore

The only way to save and get your progress back is by logging in with Facebook or email. You need to sign in on the new device, using the blue My Profile button on the login screen when you open the game. If you didn't do that before you deleted your app no one can help you. You need to try to login with either option. @mmskar77

Sukanta_Biswas

Hi @MsKore

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

My friend @JethrinaBodina has already given you helpful tips and I am adding little bit.

You try to log in to the game with your email. If your game was saved you would get password reset option and you can easily set a new password.

But this sounds like you'll need to have the Player Support Team reset your game progress. To do that, please contact them through here. 

Or Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

Crazy Cat Lad

Check also this useful page.