Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @dianalw . Welcome to our Communty🙎♀️
Play one level and closed the game . Open game and log in and Connected to Facebook or King Account
This King Community does not deal with the Purchase issues as the query includes your personal details!
Check also this useful page where you can see how to request a refund depending on the device you play on.
Hope this can help you. Let me know if you need more assistance