Recover account

danycandy

hello good day, I would like you to help me please recover my candy crush account since after a while I just installed the application and it appeared to me from scratch.

My Facebook details are: (EDITED by CM - Personal information)  and my name is Daniela Alvarado Marín

Sukanta_Biswas

Hi @danycandy

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Please follow this

https://community.king.com/en/blog/discussion/234691/how-to-get-your-game-progress-back-on-an-android-device-facebook-connected#latest

https://community.king.com/en/blog/discussion/234691/how-to-get-your-game-progress-back-on-an-android-device-facebook-connected

If you get the same problem after doing this, follow the steps below.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon!