How do I retrieve my lost levels?

Aprilhouston

I have lost my levels...I read previous posts on how to do it. It did not work for me!

Sukanta_Biswas

Hi @Aprilhouston

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Please follow this

https://community.king.com/en/blog/discussion/234691/how-to-get-your-game-progress-back-on-an-android-device-facebook-connected

If you get the same problem after doing this, follow the steps below.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

Crazy Cat Lad

If no trouble shooting help, please email Player Support so they can restore the levels manually.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!