Sugar Track & Candy Pet not available

Crazy Cat LadCrazy Cat Lad Posts: 8,775 Community Manager
edited April 2020 in Support


As many of you have noticed, the Sugar Track and Candy Pet has taken a break in some games.

You can find more info and other forthcoming updates here.


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Comments

  • Didi2000Didi2000 Posts: 5 Level 2
    Hello

    My build a bot boosters have suddenly disappeared. They were fully charged and I haven't lost a level. Just gone back to no booster level on both my devices when I logged on this morning. This is very frustrating, as I am approaching a sequence of hard levels and I will need them. Can you please advise?

  • Hey! Would you like to give us your opinion?

  • Karen_Ann_3Karen_Ann_3 Posts: 12 Level 2
    It's been more than 8 hours and I no longer see them on any level.
  • mercerikmercerik Posts: 3,576 Legend
    @Karen_Ann_3

    Hi there! Welcome to the King Community!

    I just answer this question an hour ago from someone using the Candy Crush Saga Facebook App. Are you using the same App?

    Please let me know!

    Thanks

    A Thing Of Beauty Is A Joy Forever
    - John Keats

    Welcome To My Backyard!

    Quote:
    Life is a circle of happiness, sadness, hard times and good times. 
    If you are going through hard times, have faith that good times are on the way. 
  • Crimson_DawnCrimson_Dawn Posts: 2,715 Legend
    Hello, @Didi2000! Some players have reported that their bots reset on certain days even though they had not lost a level. I hope this answers your question. Have a great day!
                                                         

    🐺 Signature Image created by @MightyWolf 💗
  • Didi2000Didi2000 Posts: 5 Level 2
    Thanks, @Crimson_Dawn. Actually it's not the first time it's happened to me, but I thought it was a glitch. Good to know if it is just part of the landscape we're finding our way through!
  • Crimson_DawnCrimson_Dawn Posts: 2,715 Legend
    @Didi2000
    We still have not heard back from King whether the bot resetting is a glitch or not, but when I hear something about it, I'll try to let you know.
                                                         

    🐺 Signature Image created by @MightyWolf 💗
  • SammyjoSammyjo Posts: 205 Level 3
    My Booster Bot has reset between Sunday night and Monday morning about 6 out of the last 8 weeks, and it was set at max level,  prior to resetting. The other 2 times it just remained at max level, without interruption.
  • Karen_Ann_3Karen_Ann_3 Posts: 12 Level 2
    Hi there! I'm using it on Facebook on my laptop, but after I posted this, the sugar drops came back, weird!
  • aherrmieaherrmie Posts: 10 Newbie
    My Build a Bot is also missing. As many, many others have mentioned the changes to the Bot are extremely frustrating. It obviously wasn’t tested well, otherwise this ‘glitch’ which removed earned boosters wouldn’t be happening. King, you’re forcing away your most dedicated players. 
  • Sharon_LooseSharon_Loose Posts: 1,472 Game Expert
    Mine disappeared today as well and after I won my next level it reappeared at the start, so I’ve got to build it up again, this is so unfair. I honestly don’t see the point of getting the bot for only winning new levels, because if you’re good enough to keep it by passing levels first time then you didn’t need it in the first place.
  • MasonscottMasonscott Posts: 2 Newbie
    I haven’t had sugar drops in 3 days. Playing on my phone like normal 
  • Tabitha38024Tabitha38024 Posts: 2 Newbie
    I'm experiencing the same issue. It's been 3 days and I don't have them on any level either.
  • Lindsey_AshLindsey_Ash Posts: 68 Level 3
    i am using on facebook and i have not seen sugar drops in 4 days
  • Jelly_JennyJelly_Jenny Posts: 1,899 Community Manager
    Hi guys! There has been some changes to Sugar Drops - you can read about it from here

    New to Candy Crush Saga or Community? Check out Beginner's Corner here!
    New competition in Candy Crush Saga! Check it out here!
    New Superstar competition in Blossom Blast Saga here! 
  • Lindsey_AshLindsey_Ash Posts: 68 Level 3
    I am on day 6 of no sugar drops. Is this issue going to be fixed? This is very frustrating and I thought it would have been fixed by now. Can u let me know ?
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