The next episode will not be unlocked

Icky_de

Hey there,

since four weeks, the time has run down to Zero, but I can't still enter the nex Episode.

My friends can't help, the Support didn't respond my emails.

What can I do?

Thank you

Icky

Crazy Cat Lad

Hi @Icky_de and welcome to the Community!

Are you playing on King.com and stuck at a Roadblock?

Icky_de

Yes, that's right.

Level 530, since four or more weeks.

MountainMom

Have you tried to update your app? This may help.

Icky_de

Thank you, but I play the game on the Internet, with Firefox and Internetexplorer. Both have still the same problem.

And my Game-Friends could'nt help. Normaly the send me tickets within on or two hours.

Crazy Cat Lad

OK, thanks!

I will need to move you manually in the game to the next level.

Please send me a Private Message with the email address on your King account so I can find your game in the system. Please add the URL of this thread so I know exactly what the message is regarding and you won't have to explain the whole history.

Icky_de

https://community.king.com/en/candy-crush-saga/discussion/comment/634171#Comment_634171

Thank you and sorry. Where I find the Private Message?

Crazy Cat Lad

Go to my profile and click on "Message".

Icky_de

Mybe I'm to stupid, but I can't find it.

Only the activity, and thats publicly viewable.

Best regards

Icky_de

Bumper2019

@Icky_de You cannot send Private messages until you reach level 2. Now you have posted 5 times you should be nearly there.

It shows you as New Bee to me.

Post a couple of replies here then you should see this on @Crazy Cat Lad's profile:

Bumper2019

Congrats, you are now level 2,

Please try again.