I purchased £1.99 booster.

jeanette64622

I purchased £1.99 booster but the connection was failing. I purchased a further £1.99 booster but I didn't get the booster. Please assist with this faulty payment.

Sukanta_Biswas

Hi @jeanette64622

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

We're very sorry for your problem 😭

If there is a problem with the purchase you will need to click on it and follow the steps.

We don't handle purchase issues in the community.

You can contact our Player Support directly, here.

Or Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

PummyRaj

Hello @jeanette64622 Hearty Welcome to the Candy Soda section of our friendly King Community 🤗 

I am sorry to hear that you have not received the items that were purchased!!

 

This King Community does not deal with the Purchase issues as the query includes your personal details! Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 

** While filling out, enter the TOPIC as "Problems with Purchase" ----> the SUB-TOPIC as "Purchased Items not Received" ----> Explain briefly about the issue and Submit the form.

NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

Hoping for the Best! Have a great rest of the day/evening!