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Upgraded phone, didn’t lose any levels, but lost my user name, emoji and ranking
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magicmilemuse
Posts: 1 Newbie
in Support
Hi - I got a phone upgrade last week, and didn’t lose any levels, but I lost my username, my emoji, and my boosters. I am ok with losing my boosters, because I know those stay on the previous phone’s hard-drive, and I didn’t have many to begin with, but why did I lose my ranking and usename/emoji? I can’t remember if I ever had a king account created or not, but I am almost positive I didn’t sign in through facebook when I created my unique username months ago. I just created a new account a few moments ago with the username I had previously had (magicmilemuse), and it didn’t tell me that the name was already taken, so I suspect that I hadn’t created a King account before? At any rate, I do have one of those user IDs, and can provide it to you if that helps.
Answers
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We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
You will find the details HERE.
Or Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
Also you tell me again for additional information.
Thank you.
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