Free play

smtjackson17

Why is it that when I win 5 hours of free play I only get 30 minutes of free play. That happened when I purchased 5 house of free play and only received 30 minutes..

Steve-18

https://community.king.com/en/candy-crush-saga/discussion/283987/free-play

How much did you pay for 5 hours of free play?

bearwithme

Hello @smtjackson17 and welcome to our wonderful King Community. I am not sure I understand what you are saying. When you say you purchased 5 hours of free play - do you mean you purchased 5 hours worth of unlimited lives? If this was something you paid for and you have proof of purchase - you can go to Customer Support to ask for a refund. It would also help if you could take a screenshot showing you no longer had unlimited lives after only 30 minutes.

Could you please comment below with a bit more information to make sure I am understanding exactly what the problem is.