Can't remember what email address I used for King

hulda

I'm trying to sync my Facebook with King progress but as I don't remember which email address I had for my king account I can't log in through King. I found some information about this in FAQs but nothing seems to be working. I can't open settings in King. I tried to ask for a forgotten King password for all my email addresses but always got a message saying no account for that address. The only email I could log on to King said I was at level 2 but I am at level 6350.

How can I link my King and Facebook? My Facebook login is an email address I haven't used for years. Does King have to be the same email as Facebook?

I don't use the King website much because when I try it's always full of useless information and some competitions or discussions that have nothing to do with the game itself.

Spinnifix

Hello and welcome to this community

Please update your device and clear the cache. Maybe that helps. Otherwise you have to delete the account and open a new one.

hulda

https://community.king.com/en/candy-crush-saga/discussion/comment/637449#Comment_637449

Thank you for your reply but this is a brand new phone. If I add a new account, how do I link Facebook and King?

Sukanta_Biswas

Hi @hulda

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

Even if you are unable to access the old account, you should not be disappointed.

Create a new Facebook or Kingdom account - Connect with game ( new account) - Your game will start from level 1.

Then, Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

I hope you're back on track really soon! 

Full information HERE.

Crazy Cat Lad

Hi @hulda !

If you can't remember what email address you used on your King account, you can't sync it with your Facebook.

To link a King account to Facebook, you will need to login to your King account on King.com on a computer and then sync it to Facebook from the account settings.

Is your progress saved on Facebook or the King account that you can't remember the email on?

MonikaS13