Payment

handyman2020

I have been charged for a purchase I have not made

PummyRaj

Hello @handyman2020 Hearty Welcome to our friendly King Community 🤗  

I am sorry to hear that you were charged for a purchase you did not make!!

Unfortunately, this King Community does not deal with any purchase issues, as the query contains your personal details. Hence, I would suggest you to contact the King Support team through this link ---> https://soporto.king.com/contact

** While filling out, enter the TOPIC as "Problems with Purchase" ---> the SUB-TOPIC as "Payment Queries" ----> Explain briefly about the issue and Submit the form.  NOTE:  Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

If you need further assistance or clarification, please post back by typing in the comment box given below.

Hoping for the Best! Have a great rest of the day/evening! 🍬 🍬

Crazy Cat Lad

Hi @handyman2020 and welcome to our Community!

I checked in our system and saw that you play on an Android. Please contact Google Play Support if you have been incorrectly charged in your Google Play account.

If a purchase have been made without your consent and you haven't shared your device, haven't share you login details and your Google Play account is protected by a PIN-code that you haven't shared anyone, then contact then police and your bank to report the fraud.