Syncing my King.com account to my Facebook account

Crazy Cat Lad

The text in the bottom says that your King account has already been synced with a Facebook account at some point earlier. You can only sync one Facebook with one King account.

naman_nomoron

https://community.king.com/en/candy-crush-saga/discussion/comment/640524#Comment_640524

I am using the same facebook account I use for King.com

Spinnifix

@naman_nomoron

Hi there!

If you still have problems, please delete your Facebook account or accounts and open a new one and then it will be easier to synchronize !!! And please check your email address that you enter it correctly.

Good luck

naman_nomoron

https://community.king.com/en/candy-crush-saga/discussion/comment/640551#Comment_640551

Isn't there a way to delete the candy crush data from my facebook account?

Spinnifix

Hi there!

You have to do that.

Otherwise please this:

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

 

https://soporto.king.com/contact

 

 If you play on an app, please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it. Good luck

Help Center:

https://www.help.king.com/hc/en-us#%20

Please select your game and language in the top right corner. I can't help you anymore !!! Sorry

@naman_nomoron

Crazy Cat Lad

Your King account has already been synced with a Facebook account at some point earlier. So you cannot sync any further Facebook accounts to it.

You can only sync one Facebook with one King account and it doesn't matter if you delete the game on Facebook or change the email on the King account. Every account have their own specific user and once your King account has been synced with a Facebook account or vice versa yo cannot sync any further accounts yo it.

Is the progress that you want to be synced across all platforms, meaning the highest level in the game, on your Facebook or King account?

naman_nomoron

https://community.king.com/en/candy-crush-saga/discussion/comment/641684#Comment_641684

Yes, I also shared a Screenshot previously

Crazy Cat Lad

Is the progress that you want to be synced across all platforms, meaning the highest level in the game, on your Facebook or King account?

Yes, as in yes on Facebook?

Or yes as in on King account?

naman_nomoron

My progress is at level 15 in my facebook account while on my King.com account it is at level 1776. I would want to have my progress of level 1776 on my facebook account.

Crazy Cat Lad

OK, thanks!

Since the progress is saved on the King account that cannot be synced to any other Facebook accounts, let's do the following workaround.

Please let me know the Game ID from the game on your Facebook account. Check here where to find it on Facebook.

Then I will manually restore the game to level 1776 so you can keep playing on that account.