Refund

tarapeeters

How do I get a refund for my purchase of gold bars? I bought 50 gold bars to continue playing a level, the game froze up not allowing me to play, I had to exit the game and the 16 gold bars were removed from my account and I was charged for them.

kiara_wael

Hi @tarapeeters . Welcome to our Community 🙎‍♀️

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

Check this useful page where you can see how to request a refund depending on the device you play on. 

If you play on mobile and want to contact Player Support, the best way then is to email directly from the game. 

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Hope this will hep you

Spinnifix

Hello and welcome to this community

In the community, we can’t handle buying issues

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

 

https://soporto.king.com/contact

 https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase

If you play on an app please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it. Good luck

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase