Rewards

Kimicrush

Hello to all the team

I always have problems when it comes to spinning the wheel to receive the rewards ? It's like he has no connection whit you 😥

Thanks you for everything and don't give up on your excellent work 😘

bearwithme

Hello @Kimicrush and welcome to our wonderful King Community. I am glad you are enjoying the game (I assume you are referring to Candy Crush Saga) and sorry to hear you are having this problem with the spinning wheel.

Some of the game's events can be done off line and some need an internet connection, The games like a strong and steady internet signal and if there is a temporary disruption or drop in signal it can create a temporary glitch in your game.

Please try the following steps and see if they help.

Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

 Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.

Finally, shutdown the platform you are playing on for at least 20-30 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

bearwithme

Hello @Kimicrush and welcome to our wonderful King Community. I am glad you are enjoying the game (I assume you are referring to Candy Crush Saga) and sorry to hear you are having this problem with the spinning wheel.

Some of the game's events can be done off line and some need an internet connection, The games like a strong and steady internet signal and if there is a temporary disruption or drop in signal it can create a temporary glitch in your game.

Please try the following steps and see if they help.

Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.

 Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.

Finally, shutdown the platform you are playing on for at least 20-30 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

Kimicrush

Thank you Bearwithme for your help !!!

Everything it's ok now !!!!

😘😘😘