Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @Qtee
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.
We're sorry for your problem. You should contact our Player Support to find out the cause of your problem and they will certainly assist you.
Or Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Don't forget, if you have any future questions or concerns don't hesitate to reach out.
Thank you.😊