“Purchase Unsuccessful No Money Removed”

aflores116

I’ve asked before with no help so this is my last try. For MONTHS ive been trying to purchase in-app on candy crush saga but continue to get this error message (screenshots attached). This is extremely frustrating and I’ve wasted so much time trying to follow steps that do nothing. Yes I have money in my account, its connected, ive deleted/reinstalled, updated, tried wifi/data. Nothing works so im assuming its a problem between the compatibility of the app and my iphone 8. No user error ive done all I can.

Spinnifix

Hello and welcome to this community

I'm sorry you have a problem. I give you a link:

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Otherwise this:

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

 

https://soporto.king.com/contact

 

If you play on an app please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it. Good luck

Help Center:

If you play on an app please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it. Good luck

https://www.help.king.com/hc/en-us#%20

Hopefully it will help you.

Crazy Cat Lad

HI @aflores116 !

Please email Player Support so they can look into this.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

saito

Jadi stres