How to get my progress back?

Shan_1992

I don't have a Facebook account and I mistakenly deleted my Candy Crush app. Now I have re installed it but it is showing me at level 1. Please help me to get my progress back.

Sukanta_Biswas

Hi @Shan_1992

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

You must first create a new Facebook account and connect the game. Next step 👇️

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

Crazy Cat Lad

If you didn't have the game connected and saved on a King account either, then email Players Support to get the levels restored manually.

Alifares97

How to move my progress from my old Facebook to my new one?

Crazy Cat Lad

Hi @Alifares97 and welcome to our Community!

It is not possible to transfer a game from a Facebook account to another I'm afraid.

Are you playing on Facebook on a computer or a mobile device Facebook connected? Then I can help you with a workaround.

Alifares97

I am playing on a mobile device, if it's possible to restore it on a computer i can tryvit