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beginner bundle

wggdin
wggdin Posts: 1

Level 1
in Support

Bought the beginner bundle and didn’t get the one hour free play..

please help.

thanks

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,928

    Hi @wggdin

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    We're very sorry for your problem 😭

    If there is a problem with the purchase you will need to click on it and follow the steps.

    We don't handle purchase issues in the community.

    You can contact our Player Support directly, here.

    Or Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

  • upu
    upu Posts: 11

    Level 2

    Beginner bundle not available please help

  • kiara_wael
    kiara_wael Posts: 159,378
    https://community.king.com/en/candy-crush-saga/discussion/comment/1635479#Comment_1635479

    Hi and Welcome to our Community

    Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

  • upu
    upu Posts: 11

    Level 2

    internet net good

Hey! Would you like to give us your opinion?

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