(EDITED by CM - Personal information)
Hi @Gearz633 and welcome to our adorable Community 😊 I am so sorry this has happened to you and I completely understand the way you feel. We don't solve these issues here in the Community, hence I will ask you kindly to fill in the contact form https://soporto.king.com/support
Fill in all the blank spaces and make sure you are choosing the correct topic (Problems with purchases) and subtopic (Purchased items not received). Once you fill it in, you will receive an automated email message. You need to reply to that message and explain your issue. If you don't reply to it, they won't reach you at all.
Please let me know if you need assistance. If this solves your problem and you find it helpful, please click on "accept this answer". Thank you for your understanding. Have a wonderful day 🤗
Hi @Gearz633 and welcome to our Community and hey @firebombmarkus !
If you play on a mobile device, then always email directly from the game on mobile.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days and can handle this quickly.
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