Facebook profile not linked anymore

kbrady0687

In the past, my Facebook profile picture would be my icon and I would be able to see my friends on the map. One day the app just cleared my progress and I was back at level 1 and my friends list and everything disappeared. How do I get it back to that?

Crazy Cat Lad

Hi @kbrady0687 and welcome to our Community!

Please connect the game back to your Facebook.

If you have issues connecting the game, please check for help here.

kiara_wael

Hi @kbrady0687 . Welcome to our Community 🙎‍♀️

Please check this link

https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

Please email Player Support so they can check up what happened and restore the levels manually.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

Hope this will help you