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Facebook profile not linked anymore

kbrady0687kbrady0687 Posts: 1 Newbie
in Support

In the past, my Facebook profile picture would be my icon and I would be able to see my friends on the map. One day the app just cleared my progress and I was back at level 1 and my friends list and everything disappeared. How do I get it back to that?

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Answers

  • Crazy Cat LadCrazy Cat Lad Posts: 9,380 Community Manager

    Hi @kbrady0687 and welcome to our Community!

    Please connect the game back to your Facebook.

    If you have issues connecting the game, please check for help here.



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  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 37,552 Candy Moderator

    Hi @kbrady0687 . Welcome to our Community 🙎‍♀️

    Please check this link

    https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved

    Please email Player Support so they can check up what happened and restore the levels manually.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    Hope this will help you



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