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Did you not receive Unlimited Lives?
Crazy Cat Lad
Posts: 14,124 
The Unlimited Lives this week are given out every afternoon and 24h a day.
If you had issues receiving the Unlimited Lives, please note that they are only sent to mobile devices and that you will need to have the latest update of the game installed.
Read more about the campaign here.
If everything is already up to date on your phone or tablet, please force close or force stop the app and restart the device and hopefully the Lives will pop up the next coming afternoon. This doesn't fix the Lives that you missed, but should help you to receive the Lives the next day when they are sent.
Please note also that the Unlimited Lives can only be received on one device, if you play on several devices.
If no Lives pop up or load up in your game, then email Player Support about this from the game's Settings and Help Center.
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Comments
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my friend have unlimited lives due to Coronavirus. Why don’t I? Please help. I never get any help on candy crush!
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Hi @minkis Welcome to our Community 🙎♀️
The unlimited lives are going to be available this weeks for players from Italy, Spain, and United Kingdom .
We are hope other countries will be receiving the unlimited lives . for now there are no further news.
Stay Safe
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Hi,
I'm from the UK and still don't have unlimited lives. I have followed the instructions of updating the app and restarting my device and it's still not working. Are you able to advise please?
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I am from the UK
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Make sure your game location UK.
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I don’t have them either you are not alone
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Why has my partner and family and friends have unlimited lives yet I don’t ?
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Hello @minkis and @daisymay13 also @sheken A Warm Welcome to our lovely King Community 🤗
I am very sorry to hear that you have not received the Unlimited Lives!
But, no need to worry at all, as our Candy Crush Community In-charge will be able to help you. All you have to do is post your game user ID number and this link will help you ---> Find my ID number
Thank you and talk to you soon!
Please stay Safe & Warm! 😷
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This is currently an automated process so you need to make sure your game app is updated.
I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In. (Clear the cache data for Android app)
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No that’s not helped either
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This discussion has been closed.
