Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
If you play on mobile, then please email Player Support directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Lives & Messages - Contact us and send them an email.
Have emailed the support centre thank you
Hi
Candy Crush announced all this week 24hrs free lives.
I started my free lives on Wednesday and today Sunday it tells me it's finished
Candy Crush that is not all week.
Also why we are very grateful for this generous offer to help us get through these difficult times.
Why Candy Crush do you suspend all other chances of winning new goodies.
Come on Candy Crush play fair.
@mackem003 make sure yourgame is upto date and on the latest version. Sign out and restart your device and sign back in. see if this solves your problem. twice this week i have had to restart my device to get the free lives message
Hi Freddy
Thanks for your assistance and I have done as you suggested but still the same.
I will just continue and would be very happy if Candy Crush would reply to me.
Normally message comes in the afternoon so be patient
Hi.
an hour ago I had 11 hours free unlimited lives, I’ve just gone back in and it’s saying 5 lives! Where have those 11 hours gone 😱 please help!
Yes.. is the last day ... hope they can continue to give as the covid19 situation is still increasing at alarming rate ...
An hour ago I still had 11 hours but they’ve gone! X
Yeah, looks like you're SOL about that one; but maybe they'll do it again later in the week, so stay tuned...
xx