Why did I not get my 100.....

GRodGRod Posts: 1 Newbie

....bars or coins when I purchased the 19.99 package on April 8th at around 11:00 a.m.? This is not the first time I get cheated. Your games is awesome but there's ripping off of the customers going on behind the scenes. Please replace my purchased gold bars. Thank you

Best Answer

Answers

  • Hey! Would you like to give us your opinion?

  • Sukanta_BiswasSukanta_Biswas Posts: 20,086 Candy Moderator
    Accepted Answer

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    We're very sorry for your problem 😭

    If there is a problem with the purchase you will need to click HERE and follow the steps because we don't handle purchase issues in the community.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    You can contact our Player Support directly HERE.

    Accepted Answer

    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.

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