Game froze up. Used my 32 coins but didn't give me my extra moves the paid 19.99 package didn't get

cindys56

See the question. Game owes me 32 coins and then the 19.99 package I paid for but wasn't credited with

stan1981

u mean gold bars? Email support with ur account id for them to check

stan1981

u mean gold bars? Email support with ur account id for them to check

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/288567/game-froze-up-used-my-32-coins-but-didnt-give-me-my-extra-moves-the-paid-19-99-package-didnt-get

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

We're very sorry for your problem 😭

If there is a problem with the purchase you will need to click HERE and follow the steps because we don't handle purchase issues in the community.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

You can contact our Player Support directly HERE.

cindys56

Thanks. I did mean gold bars. I didn't find a link to contact them.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/679555#Comment_679555

Hi @cindys56 . This the link 👇️

You can contact our Player Support directly HERE.