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Lost progress

Yamuna21a
Yamuna21a Posts: 1 Newbie

have permanently deleted Facebook account and my candy curch progress is also lost. Can i recover the progress?

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend

    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

    You must first create a new Facebook account and connect the game. Next step 👇️

    Please email Player Support so they can restore the levels manually on your new account.

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    I hope you're back on track really soon! 

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