Passed level but not moving on

cindy444

This happened twice in the past week...i finally pass a level and then it doesn’t let me go to the next level! Why does this keep happening??? Frustrating and wasting so many lives.

stan1981

Can screenshot that u passed a lvl n next lvl doesn’t open ?

r u playing connected online or offline?

cindy444

I'm playing online and no I cant take a screen shot because i didnt know it wasnt going to pass me. I passed the level...it did all the things it usually does when you pass..then it brought me to the map and there I was back to same level I just passed.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/679314#Comment_679314

Hi @cindy444

Please Check App Update > Log Out Game > Restart Device > Open Game & Log In.

https://community.king.com/en/candy-crush-saga/discussion/251469/why-are-there-no-more-levels

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/679314#Comment_679314

This problem will occur if the internet is disconnected while playing through the browser.

Moreover, after passing the level, refreshing the page before getting the score board with the star will also cause such problems.

cindy444

I wasnt disconnected 100%