Where's my gold bars??

Lakermidge

I purchased an extra small package while in game play, which was supposed to included 20 gold bars, yet I did not get them I only got 2!!

I purchased the package that includes 1hr of each of the standard bonuses and the 20 gold, for the $2.79 price and this is NOT the first time I haven't got the entire package as last month this happened as well.

Please either reimburse me for the cost of the packages or credit me the gold bars.

Also the game keeps glitching on me.. Many times I my move is to make a striped candy and when I match then up it does not give the striped candy. I have had that happen about 5-6 times in the past week. It is very frustrating.

Please look into this.

Kindest regards,

Valerie

Freddy_

@Lakermidge If there is a problem with the purchase you will need to click HERE and follow the steps because they don't handle purchase issues in the community.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/291891/wheres-my-gold-bars

Hi @Lakermidge .. Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Don't forget to add your Game User ID to the email so Player Support will find your game.

Hope this will help you

Freddy_

@Lakermidge If there is a problem with the purchase you will need to click HERE and follow the steps because they don't handle purchase issues in the community.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/291891/wheres-my-gold-bars

Hi @Lakermidge .. Welcome to our Community

Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.

If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

Don't forget to add your Game User ID to the email so Player Support will find your game.

Hope this will help you