Why can’t I buy my gold bars in the piggy bank card is accepted on all other purchases I am makink

shameem1

been trying to buy gold bars saved in piggy bank made several attempts every time I get a message saying card declined no money taken from account help me please software is upto date

Spieler_8675309

Hey there, welcome to the forum.

Make sure the card information is correct & try again.

If you're having purchasing issues after that, then click here & provide all details; they should be able to help out with that...

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/294799/why-can-t-i-buy-my-gold-bars-in-the-piggy-bank-card-is-accepted-on-all-other-purchases-i-am-makink

Hi @shameem1 . Welcome to our Community

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

and email Player Support

If you play on mobile, then go to the Start Menu - Settings - Cogwheel - Help Center - Purchases & Gold Bars. You will then find the 'Contact us' in the bottom of the page.

Crazy Cat Lad

Hi @shameem1 and welcome to our Community!

Could you post a screen shot of the whole screen when you get this error message?