Facebook Login does not work!
When I try to login using the "Continue with Facebook" option, I had to enter my Facebook details, but after that the screen just went dark a little bit and then returned to normal, but staying at the screen with the "Sign up with Email" and "Continue with Facebook" options. Clicking on "Continue with Facebook" from this point on, just makes the screen go dark for a bit before returning to normal.
I have tried to login with Facebook on 3 different platforms with similar results - Android phone, iPad and the Windows 10 app from the Microsoft Store.
I have gone to facebook.com/settings?tab=applications§ion=active, and checked if Candy Crush Saga is in there, it isn't in any of the tabs.
Logging into Candy Crush Soda Saga with Facebook works completely fine, but I just cannot log into regular Candy Crush Saga no matter what I try (other than using the king.com account).
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Hi @xDuusk , Welcome to our Community
please check this page
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1 · Helpful Woah! Sweet 1Love HahaHi @kiara_wael,
Thanks for the speedy reply!
That link you provided was quite helpful, but didn't solve my problem unfortunately.
For Android, I've tried all the steps including reinstalling the game and uninstalling Facebook. Uninstalling Facebook at least made the Facebook login modal appear when I click "Continue with Facebook", but after entering in my details it just closes and nothing happens.
The windows 10 app instructions don't appear to have anything to do with Facebook login. I don't have any issues running the game, and it works fine with the king.com login.
I'm not sure what else to try at this point. It seems like either an issue with the app, the servers, or my Facebook account.
It's just odd that everything works fine with the other Candy Crush variants. Have there been no bugs reported for the Facebook login recently? Perhaps something has changed with the permissions?
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0 · Helpful Woah! Sweet Love HahaPlease provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.
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0 · Helpful Woah! Sweet Love HahaI think I've provided everything I can here. Let me know if you need any more info.
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0 · Helpful Woah! Sweet Love HahaI can see that you have removed Candy Crush Sage Game from Facebook or it has expired.
Check this steps.
Or go to Facebook setting - Apps & Websites - Expired list / Removed List - Renew access.
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0 · Helpful Woah! Sweet Love HahaHi @Sukanta_Biswas,
I think you misunderstood what I was trying to show in the pictures.
The point is that Candy Crush Saga has never been connected to my Facebook account, so it does not appear in Expired or Removed.
Notice that I searched for "candy" and the only thing that shows up is Soda. If it was under the expired list, it would've showed up when I did that search.
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0 · Helpful Woah! Sweet Love HahaThanks 😊
Do you want to start the game?
Play a level then try to connect the game to Facebook.
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0 · Helpful Woah! Sweet Love HahaThanks @sukant@Sukanta_Biswas, I've just completed Level 1 and tried to login by clicking My Profile and then clicking "Continue with Facebook", but the result is the same.
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0 · Helpful Woah! Sweet Love HahaThis can be a temporary problem but you keep playing the game.
You can check again a few hours later.😊
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Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaThanks, but I've been trying this for days without success. I have been playing on a king.com account, but would like to connect via Facebook.
I have already enabled the sync via the king.com website - could this be causing problems? Under "Score and progression sync", it says "You have already synced your progress."
Just to isolate the issue, I have created a new Facebook account and tried to login with that - and that worked successfully. So the issue seems to be with my particular Facebook account, but I have already triple checked that the app isn't connected to Facebook or expired.
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0 · Helpful Woah! Sweet Love HahaSince you have synced Facebook with Kingdom, your game progress has been synced to both accounts.
However, you can click on this link to see where your game progress is.
https://apps.facebook.com/candycrush/?fb_source=sidebar_bookmark
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaStrange, when I click that link I get redirected to "Page not found". But the link works on my other Facebook account..
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0 · Helpful Woah! Sweet Love HahaPerhaps the game has been blocked on your Facebook.
I'm not sure so I'm going to report the problem to my team.
Please wait a bit.
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Collect your badge from HERE.
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0 · Helpful Woah! Sweet Love HahaOk, thanks! It does seem like that may be the case. Please let me know when you find out.
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1 · Helpful Woah! Sweet 1Love HahaHi @xDuusk !
Are you still struggling to connect the game?
If so, could you open the game on your Facebook account on a desktop computer (in a web browser).
Click here to open the game:
https://apps.facebook.com/candycrush
Let me then know if it opens correctly or if it doesn't take a screen shot of the game so I can see how the Facebook error looks like.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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1 · 1Helpful Woah! Sweet Love Haha