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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
All of my saved lives from friends are gone!!!
drumzdrumz
Posts: 3 Newbie
in Support
Answers
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@drumzdrumz this is info from one of the superstars
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
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@Feddy_Falkner There have been no updates to my system. And it just did it again with a dozen or so lives donated by friends! That's twice in one week! Never had a problem with it before. The whole game seems like it's screwed up now! Ready to bail on it if they don't make it right!
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@drumzdrumz only information i could find for this is link below. Know what your saying lot of problems that need resolving just hope this is something there working threw. Apologies if not what you looking for but only trying to help a few people i do not work for king
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@Karen755 info below from a superstar
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in To Facebook
Check your Inbox
