Before i begin, let me clear that i have tried every troubleshooting tip you had to offer to resolve

Nesoo3 · May 2020

Before i begin, let me clear that i have tried every troubleshooting tip you had to offer to resolve this issue but have not achieved anything out of it, so please don't send me the same links again and again and resolve my issue.So, the thing is on one device, my current level is 2598 and i have logged in via Facebook. But, when i login on a different device with the same Facebook account of course, it doesn't load up the same level but a different level (i.e. 951). This has given me nightmares as i can't sync my progress. Please look into the matter and resolve it immediately or else i would be forced to quit this gem of a game due to this stupid bug. Hoping for a positive response from your end.

Thank you

Spinnifix · May 2020

Hello and welcome to this community

Could you please check for updates and update and clear the cache? Please play the level again on one device and end it and then refresh and clear and open the cache. If it still isn't.

Here are further steps

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

https://soporto.king.com/contact

If you get the automatic email, please reply and send it.

Please keep it safe. If there is no response after 3 days, please send the same email again. It is solved manually.

Good luck